LibPixel - Privacy Policy

Last Revised: May 23, 2018

Our privacy policy applies to information we collect when you use or access our website located at http://libpixel.com, use the LibPixel image processing services, or just interact with us. We may change this privacy policy from time to time. Whenever we make changes to this privacy policy, the changes are effective six (6) weeks after we post the revised privacy policy to our website (as indicated by revising the date at the top of our privacy policy). We encourage you to review our privacy policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

Collection of Information

LibPixel processes Personal Data as a Controller, as defined in the GDPR.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, IP address, credit card information and other contact or identifying information you choose to provide. This data is required to provide you with an account, handle payments, to be able to communicate any service related information, and to handle support requests.

Information We Collect Automatically When You Use the Services

When you access or use our services, we automatically collect information about you, including:

  • Log Information: We log information about your use of our services, including the type of browser you use, access times, pages viewed, and the page you visited before navigating to our services. We collect this data in a non-personally identifiable manner to help us improve the service.
  • Device Information: We collect information about the computer you use to access our services, including the hardware model, and operating system and version. This data is used to help us identify and resolve problems related to the availability of our service.
  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Information Choices" below.

Information We Collect From Other Sources

In order to provide you with access to the Service, or to provide you with better service in general, we may combine information obtained from other sources (for example, a third-party developer whose application you have authorized) and combine that with information we collect through our services. We will only obtain data from other sources with your explicit consent.

Use of Information

We do not use your information for serving up ads.

We use information about you for various purposes, including to:

  • Provide, maintain and improve our services;
  • Provide services you request, process transactions and to send you related information, including confirmations and invoices;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about LibPixel-related news and information;
  • Monitor and analyze trends, usage and activities in connection with our services; and
  • Personalize and improve our services.

We typically store our data in the EU or the EEA. If any data is transferred outside the EU or EEA, we will use standard contractual model clauses approved by the European Commission. Third party suppliers processing data on our behalf must handle personal data in compliance with this privacy statement.

Sharing of Information

Remember, we don't share your information with advertisers.

We may share personal information about you as follows:

  • With third party vendors and other service providers who need access to your information to carry out work on our behalf (e.g., our payment processors who handle the payment portion of your subscriptions);
  • If we believe disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request;
  • To enforce applicable user agreements or policies, including our Terms of Service; and to protect LibPixel, our users or the public from harm or illegal activities;
  • In connection with any merger, sale of LibPixel assets, financing or acquisition of all or a portion of our business to another company; and
  • If we notify you through our services (or in our privacy policy) that the information you provide will be shared in a particular manner and you provide such information.

We may also share aggregated or anonymized information that does not directly identify you.

Data processors

The following services are used to process your personal data:

  • Amazon Web Services: We store in Amazon Web Services (AWS) all data that is provided to us. Amazon Web Services is a company based in the United States of America and adheres to the EU-U.S. Privacy Shield.
  • Stripe: We provide Stripe with your name, email address, postal address, IP address, and credit card information, for the processing of payments. Stripe is a company based in the United States of America and adheres to the EU-U.S. Privacy Shield.
  • Quaderno: We provide Quaderno with your name, email address, postal address, and IP address, for VAT calculation, invoice generation, and compliance with EU VAT laws. Quaderno is a company established in Spain, with data storage in the EU.

Third Party Analytics

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by LibPixel and third parties to, among other things, analyze and track data, determine the popularity of certain content and other websites and better understand your online activity. Our privacy policy does not apply to, and we are not responsible for, third party cookies, web beacons or other tracking technologies and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices.

We use Google Analytics (GA) on our services, and instruct GA that the IP address must be anonymized.

No personally identifiable information is transferred by LibPixel to third party analytics services.

Communications

Any personal information you provide to us via email, will be stored by Google as part of their hosted email service.

Security

LibPixel takes reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. This includes the transfer of all personal data using the Transport Layer Security (TLS) protocol.

Your Information Choices

Account Information

You may access, update, correct or delete information about you at any time by logging into your online account and modifying your details. If you wish to delete or suspend your account, please email us at support@libpixel.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.

Promotional Communications

You may opt out of receiving promotional emails from LibPixel by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us

If you have any questions about this privacy policy, please contact us at:

LibPixel
c/o Nordic C-Management Oy
PL 44
00101 HELSINKI
Finland

support@libpixel.com